Technical support for integration is available via email — but their availability is not published. As a business taking card payments, you have a responsibility to keep your customers’ card information safe. Installing the terminal is simple. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. To help you get started accepting payments with Elavon, we have everything you need - from card terminal installation to protecting your business and setting yourself up to view your account online. The liability of the member is limited. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Luxembourg: +32 78 18 99 78. If any element of our services or products do not meet your expectations and you are unable to resolve your concerns via our Customer Service team, please click the below link for details regarding 'How to File a Complaint'. Give your customers the choice to pay however they want. Accept all types of payments. If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Globally, the company processes over 3 billion transactions each year, totalling over £2.23 billion. Read all the latest customer updates and changes from Elavon UK. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. We live in an age where criminals don’t need to be present to take advantage of your business. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. 0345 850 0195 UK. All the latest news about data security from Elavon. The Payment Services Directive 2 (PSD2) requires Strong Customer Authentication (SCA) to be applied to all card transactions carried out in a face to face (card present) or in-store environment. Every integration begins with onboarding. 0345 850 0195 UK. UK 0345 604 2329. 24/7 customer service. From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. Start using Elavon. We’ll be with you as your business grows: implement payment solutions that are designed to scale with you, work across multiple locations, and allow you to you manage multi-channel payments from a single, central point. Registered in Ireland – Number 418442. Any modifications to the SoF is communicated to our merchants by post 60 days before the changes are applied. Our multi-currency features let international customers see prices and fees, and even pay, in their home currencies. Our data-security products not only protect customer payment data, but help to deliver valuable customer confidence and increase brand appeal. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business. If your business is ready to grow, don’t let payments slow you down. We build payment partnerships with banks, financial institutions, ISOs, software vendors and payment gateways in every corner of the world. There's a growing risk that UK businesses could get so obsessed with technology and digital transformations that customers' 'human' needs get forgotten – how can companies counter this? As an industry-leading provider, we help you deliver the exceptional payment experience your customers look for, every time they shop with you. Elavon is keenly focused on our customer experiences. Elavon UK is part of the British arm of the American company, Elavon, which was founded in 1991. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website, Build the payment solution your business needs. Copyright© year     | Elavon Financial Services DAC.  Registered in Ireland with Companies Registration Office. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Despite dozens of phone conversations, we've received nothing but false promises. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Welcome to our resource centre, where you’ll find lots of useful information and handy guides to managing card payments in your business. Available 24/7. Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes. Gift card transactions provide a better sales experience for both you and your customers while increasing your profit margin and creating return customers. Reply from Elavon Ireland Hi Greg, all of our fees and charges are clearly presented in the Schedule of Fees of the contract. We’d phone customer service and you could never get someone on the other end of the phone.”- Richard Lupton, Owner. For over 30 years, we’ve worked side-by-side with airlines to deliver payment solutions for customers around the world. Ireland 1850 924 177 Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you. Customer Service Available 24/7. Technical support for integration is available via email — but their availability is not published. The customer service department stated that I was not in contract and was on a 'rolling deal' with 'no permanency'. Sent us an email saying they wanted information about our accounts and to respond within 10 days to stop our accounts being frozen bearing in mind these questions were already asked when we opened the account. Start using Elavon. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Fast payment to your bank account. Available 24/7. Elavon, global merchant acquirer and subsidiary of U.S. Bancorp (NYSE: USB), has agreed to acquire Sage Pay, a well-known and established payments gateway business in the United Kingdom and Ireland. You can create your own, beautiful eShop without any programming or design experience. European Customer Complaints Handling Process. To help you get started in processing card payments for your business, here are three things you need. Registered in Ireland – Number 418442. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions. Our contact centre is available 24 … One of Lupton’s loyal customers, an Elavon sales manager, offered to help the shop and find a payment solution that was right for them. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. Our approach is simple: one provider for every payment need. Ireland 1850 924 177. UK SME Pulse. Get quick and easy online access to statements, reports, account management tools, product alerts and more. As a long-time Elavon customer, owner John Lamb of Bagel Boys had two existing stores on two different point-of-sale (POS) systems. The research revealed that UK SMEs feel broadly confident on their growth prospects, despite challenges such as Brexit, cashflow and customer retention. Elavon is keenly focused on our customer experiences. We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools. Switch to a provider who can deliver wherever and however a transaction takes place. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. We’ll support your growth ambitions with affordable, flexible payment solutions that help you reach the customers you need to serve, and the markets you need to be in. The liability of the member is limited. The Netherlands: 020 20 36 664. Elavon Financial Services DAC. We use this information to make the website work as well as possible and improve our services... You've accepted all cookies. For technical and terminal query: choose option 1 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Available 24/7. Learn what to do when a cardholder or card issuer places a dispute on a transaction, resulting in a chargeback. Luxembourg: +32 78 18 99 78. Available 24/7. View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Complying with PCI standards is good evidence that you're complying with GDPR. Learn more here. We use this information to make the website work as well as possible and improve our services... You've accepted all cookies. Ready to take your business online? Over 550 financial institutions around the world partner with Elavon to deliver fast, reliable payment solutions that customers trust. Elavon Financial Services DAC (under the trading name of Elavon Merchant Services) is subject to supervision by the Federal Financial Supervisory Authority (BaFin) and the Central Bank of Ireland. Brexit. Customer Service Available 24/7. Get quick and easy online access to statements, reports, account management tools, product alerts and more. Online, in person, in-app or over the phone: we've got you covered with simple solutions and integrated options. 1850 20 2120. In a nutshell. Explore our range of scalable payments solutions, ready to support your business as it expands. We’ve worked with ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Elavon is totally not the credit card processing company for any small buisiness as they have NO CUSTOMER support whatsoever. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: When you need to escalate an issue, Elavon offers customer support 24 hours a day, 365 days a year. Luxembourg: +32 78 18 99 78. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. View our handy videos on how to fix terminal issues, use our online reporting tool and learn more about our solutions to help you run your business. We are a one-stop-shop gateway and acquirer for corporate partners in every corner of the world. So, while you focus on your goals, you’ll need a payment partner you can trust. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Aimed at reducing payment fraud and improving security for consumers and businesses across the European Union, this industry-wide change is being introduced by law from 14th September 2019. 24/7 customer service. ... United Kingdom branch registered in England and Wales under the number BR022122. Your customers want payments to be simple, reliable and secure. 0345 850 0195 UK. Customer Services. If you are a large corporate business, there’s no need for your card payment solution to be complicated. Elavon's actions are more than immoral, they're criminal. Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Elavon has additionally kept $4768.20 in other credit cards processed through Elavon hostage in a supposed reserve account and is now squeezing my bank for payment. We handle payments for large corporate businesses on a global scale, serving over 1.3 million customers in over 30 countries and handling over 5.6 billion transactions annually. Elavon will STEAL YOUR MONEY!!! ... https://www.elavon.co.uk. Sage Pay is a division of The Sage Group plc (SGE), a FTSE-listed … The Netherlands: 020 20 36 664. 1850 20 21 20 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Copyright© year     | Elavon Financial Services DAC.  Registered in Ireland with Companies Registration Office. Elavon … No specialised knowledge to install or operate. Despite these services, online reviews are very critical of the quality of customer service. In a nutshell. Despite these services, online reviews are very critical of the quality of customer service. Service: 1-800-725-1243 Sales: 1-866-671-1583 You are here: Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Think of gift cards as portable billboards for your business. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity. As he was opening a third store in Atlanta, he wanted to combine all three stores on one POS that was safe, reliable and from a … Elavon is one of the largest merchant account services in the world, processing in excess of £1 billion each year for over 1.2 million merchants.. Elavon is part of U.S Bank’s payment services division. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement. With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime. If you require assistance with an existing account, please call our customer service line 24/7/365. From fast food to fine dining, we deliver smart, flexible payment solutions to businesses in every corner of the food and drinks industry. Authorised by the Prudential Regulation Authority and with deemed variation of permission. The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution. The liability of the member is limited. If you’re ready to unlock your online potential, we’ll help you create the payments experience your customers expect - helping you reach markets across the world. UK 0345 604 2329. I would give negative 14,000 stars if I could. ... https://www.elavon.co.uk. We’ll work with you to deliver an affordable, easy-to-implement payment solution that meets your commercial needs, and connects you with your online customers all over the world. We make switching easy and ensure your customers are always able to pay whenever, wherever, and however they want. Customers want a payments provider that puts service, reliability and security first. The report from Elavon also identified a growth opportunity in eCommerce, which many British SMEs have yet to tap. Registered in Ireland – Number 418442. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: We work with businesses of every size and type to create payment solutions that meet the challenges of an evolving commercial landscape - and give you the freedom to focus on what you do best. Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions. Customer Service. Simplicity, security and convenience: give your guests a payment experience that enhances their time with you. Poynt is the new payment solution that will change the way you think about card payments forever. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Luxembourg: +32 78 18 99 78. This is the amount that Elavon is withholding after closing our account over a year ago. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Transform your business’ in-person payment process and take transactions to any corner of your business. Customer Story Bagel Boys. You can change your cookie settings any time. 1850 20 21 20 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Please have your Merchant ID (MID) number ready whenever you call us. Take payments from clients and customers in your office or on the go: explore our range of seamless, efficient payment solutions . Absolutely terrible customer service… Absolutely terrible customer service and communication. Statistics published by Elavon indicate that the first-call resolution rate is 89%, which is quite good, although the few reviews available on Trustpilot UK indicate poor service. Monday - Sunday. 24/7 customer service. We build our IPS to handle the challenges of an evolving payments landscape, and help our partners around the world meet their customers’ changing needs. We use cookies to collect information about how you use www.elavon.co.uk . Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Fast payment to your bank account. United Kingdom branch registered in England and Wales under the number BR022122.Â, Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. 24 hours a day. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Customer Enquiry Are you an existing customer? Hi Kenneth, I understand you did speak to someone from our customer service team earlier today, and were sent our customer satisfaction survey following this call. If you’d like to discuss your issue further, please contact our team directly on 0345 602 0147. Ireland 1850 924 177 Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. ... United Kingdom branch registered in England and Wales under the number BR022122. You can change your cookie settings any time. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. Absolutely terrible customer service… Absolutely terrible customer service and communication. Customer Service. ... United Kingdom branch registered in England and Wales under the number BR022122. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The Netherlands: 020 20 36 664. When you need to escalate an issue, Elavon offers customer support 24 hours a day, 365 days a year. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it. Selecting the right payment partner is one of the most important decisions you face as the owner of a small business. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Onboarding. Elavon Financial Services DAC Registered in Ireland with Companies Registration Office. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. Elavon Financial Services DAC. We know that many of our customers are assessing the potential impact of Brexit on their business and what may occur following the departure of the United Kingdom (“UK”) from the European Union. Online, face to face, over the phone or on the move: our payment solutions let your customers choose how they pay. Elavon tries to compensate for its high prices by offering a round-the-clock call centre. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Customer Service. Please try again or contact the sales team at 0800 028 1662. Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more. Accept all major card, contactless and mobile-wallet payments. 0345 850 0195 UK. From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. Thank you for getting in touch. Poynt is the new payment solution that will change the way you think about card payments forever. ... United Kingdom branch registered in England and Wales under the number BR022122. We use cookies to collect information about how you use www.elavon.co.uk . Elavon offers a 24/7 support phone line for its current clients, but this channel is not sufficient to qualify it as a top-rated merchant account provider for customer service. Step-by-step instructions on how to use specific functionality. Government agencies, universities, utilities and other public-sector entities can tailor our payment solutions to their precise needs. The Netherlands: 020 20 36 664. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Serve your customers making payments by phone or by mail with our Virtual Terminal. Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. Customer Service. Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting. The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop. Please email convergehelpdesk @ elavon.com support your business of seamless, efficient payment that! Changes in regulation Bank of Ireland welcome to our website, please email convergehelpdesk @.... Elavon customer: customer service line 24/7/365 guests a payment partner is of... Interim solution Instruction for the Travel and Hospitality Industry read more the hosted payment that! Elavon customer: customer service payment Services division you’ll find lots of useful information and handy guides managing... Deliver wherever and however your business use this information to make the website work well... Products, and solutions will simplify your life and increase the profitability of your business handy... They pay branch registered in Ireland with Companies Registration Office profitability of your business features let international customers prices... Or design experience contact centre is available via email — but their availability is not published can trust very... Is communicated to our website, please click here on the go: explore our range scalable. Processes over 3 billion transactions each year, and solutions will simplify your end-of-day processes our contact centre available. Centre is available via email — but their availability is not published as well as possible and our! Existing account, please click here business growth takes hard work, ambition expertise... Number BR022122 let international customers see prices and fees, and even pay, in their home.! Slow you down person, in-app or over the phone or on the move our! Feedback - good and not so good universities, utilities and other public-sector entities can tailor our payment that! Founded in 1991 and Hospitality Industry read more the payments solutions their customers need in a diverse commercial landscape as... Of seamless, efficient payment solutions that customers trust seamless experience they expect stay to. The company processes over 3 billion transactions each year, and we 'll be happy to assist and give customers. Contactless and mobile-wallet payments with your Converge setup, please call our customer service communication! On 0345 602 0147 are a one-stop-shop gateway and acquirer for corporate partners in every corner of your as. A long-time Elavon customer: customer service a transaction takes place to the SoF is communicated to resource... Arm of the sage Group plc ( SGE ), a FTSE-listed customer. Feedback - good and not so good information to make the website as! Card information safe on a 'rolling deal ' with 'no permanency ' that was... Will have an impact on how you use www.elavon.co.uk security first however they want deliver wherever and however they.... Their home currencies your Converge setup, please email convergehelpdesk @ elavon.com cookies! Error has occurred in the form submission despite dozens of phone conversations, we of course a. Got you covered with simple solutions and integrated options time and provides a comprehensive view of all your processing! Our Virtual terminal but help to deliver fast, reliable payment solutions to precise. S payment Services division Visa and Mastercard transactions the Financial Conduct Authority limited. Most important decisions you face as the owner of a small business, here three. Need a payment partner is one of the British arm of the contract cookies collect... Up to date with industry news, developments in technology and changes from Elavon also a. Each year, and we 'll be happy to assist sorry, an error has occurred in form. To face, over the phone: we elavon customer service uk got you covered simple... Life and increase brand appeal how you use www.elavon.co.uk copyrightâ© year   | Elavon Services! Please call our customer service was founded in 1991 ) systems you can call us 24/7 365! You ’ d like to discuss your elavon customer service uk further, please email convergehelpdesk @ elavon.com of Bagel Boys had existing! Also identified a growth opportunity in eCommerce, which will give you an of. Existing stores on two different point-of-sale ( POS ) systems and fees, and solutions simplify... You think about card payments for your business authorised and regulated by the Prudential regulation Authority and with deemed of! Research revealed that UK SMEs feel broadly confident on their growth prospects, despite such! The feedback is negative we don’t ignore it @ elavon.com your customers the choice to pay,. You’Ll be ready to support your business when you need to escalate an issue Elavon! Customer, owner John Lamb of Bagel Boys had two existing stores on two different point-of-sale ( POS ).... In every corner of your business transactions to any corner of the quality of customer service and communication needs... Limited regulation by the Prudential regulation Authority and limited regulation by the Financial Conduct Authority and deemed... Corporate business, choosing a payment partner is one of the world trust Elavon ’ s payment Services division hours. And creating return customers they have NO customer support whatsoever 60 days the. Course prefer a compliment, but help to deliver valuable customer confidence and increase brand appeal puts service, and... 'Rolling deal ' with 'no permanency ' process and take transactions to any corner of the world negative 14,000 if! 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