Now $254 (Was $̶3̶8̶4̶) on Tripadvisor: Bahia Principe Luxury Runaway Bay, Runaway Bay. Bahia Principe hotels located in the Riviera Maya give you a unique opportunity to liven up your vacation with culture and spectacular scenery. Claim your listing for free to respond to reviews, update your profile and much more. part of the group arrived a little bit after 12 and we were at the main gate for over an hour trying to sort out the situation via a 3rd party(a security guard). Travellers' Choice Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. Claim your listing for free to respond to reviews, update your profile and much more. Our rooms were next door to each other, which we joked about the, Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. apparently we were never to complain at thepoor service we were getting. Taxes and fees that are shown are estimates only. Bahia Principe Fantasia Tenerife, Golf del Sur: See 1,289 traveller reviews, 2,165 candid photos, and great deals for Bahia Principe Fantasia Tenerife, ranked #2 of 7 hotels in Golf del Sur and rated 4 of 5 at Tripadvisor. it's the first hotel i've been to where i was very uncomfortable and felt disrespected. Drink. It will certainly help us to keep the focus on customer satisfaction and fulfillment of our hotel standards. I've read that guests often smell a strong odour of cannabis when around the resort or at the beach. we arrived as a group on 12/12/2020 to leave on 13/12/2020. However the majority were ok, the cleaners in particular were more friendly. Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. desk, devene or devina, she tried but it was not her fault. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Yes, Bahia Principe Luxury Runaway Bay offers an airport shuttle for guests. Sending you our best regards, Bahia Principe Grand Jamaica. They will be definitely reviewed with different departments to introduce corrective actions and improvements. Kudos to her! we literally all found out on the SAME day. To be fair, we like to eat later (8-9pm), so there were lots of open slots, if you are an early eater of dinner, you may want to try to book ahead. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. See 4,553 traveler reviews, 5,548 candid photos, and great deals for Bahia Principe Luxury Runaway Bay, ranked #5 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. Our staff always tries to give the best possible experience for the guests. The Jamaican staff are a little different to Mexican or other carribean resort staff. For the mentioned concerns, we have already taken corrective actions to meet our values again. Bahia Principe Luxury Runaway Bay Features, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. The same meals were present for breakfast lunch and dinner. more, Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Check out our resorts located in the Caribbean and Spain. i don't know, maybe if we were all white or speak a foreign langauge the service would've been better. Flights Vacation Rentals Room... Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. On the whole they are polite but speak when spoken to rather than saying 'Hi" or asking how things are going. and still NO MANAGER came and apologize. Book Bahia Principe Grand Bavaro, Punta Cana on Tripadvisor: See 11,878 traveller reviews, 13,199 candid photos, and great deals for Bahia Principe Grand Bavaro, ranked #87 of 153 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. anyway, we finished our meals went back to the 3rd floor only to find out we were put on the first floor over the ghetto section(it was that run down). Approx 90 min coach transfer to resort. From the moment we entered the property every person we encountered was pleasant and accommodating. I was looking to book another hotel for my family when a friend mentioned she has just come back from Bahia Principe. Feel the authentic vibes of the Jamaican culture. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and tour services. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; your kind words will be shared with the team, they will be happy to know they continue to create memorable experiences with our valued guests. minutes after 2 the other group members arrived, we still have not sorted out the rooms and had to send screenshots of the confirmation to the foreign department in charge of the reservation. There are more places to choose from in the Runaway Bay area. Discover the best hotel in Punta Cana: Bahia Principe Grand Punta Cana Resort. We are sorry for the mentioned issues and disappointment with some services we offer, which certainly does not reflect the commitment and the quality that we have exhibited for many years. Find your own little slice of heaven at Luxury Bahia Principe Ambar Live a luxury holiday or getaway in this incredible, completely refurbished beachfront hotel; its exclusive and new themed restaurants, coffee shop and spacious and modern rooms, featuring luxurious swim-ups, are some of the novelties that we have prepared to make sure you can relax and get away from it all. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. The 4 of us had a good time the overall service was good , we had gotten recommendations to use the private airport transfers with Top choice jamaica tours and they are so legit and pleasant we are happy to not have used the shuttle . Now £115 on Tripadvisor: Bahia Principe Grand Punta Cana, Dominican Republic. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. I would not stay at this resort again as my experience was mediocre at best. To top it off, I had food poisoning from something I ate there. we booked our reservation in celebration of our friend's bachelorette during November. Rooms are dated and feel closed in. Warmest Regards, Online Reputation, Flew from Manchester. 1 of the security guards at the main gate came back with an attitude coming at us for walking away from her. We are sorry for the mentioned issues and disappointment with some services we offer, which certainly does not reflect the commitment and the quality that we have exhibited for many years. However we were very disappointed with our stay there. not enough red wine, very little alcohol no great service. When seated to eat sometimes we completed our meals before being offered anything to drink. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Now $188 (Was $̶2̶4̶0̶) on Tripadvisor: Bahia Principe Luxury Akumal, Riviera Maya. We apologies for your expectations not being met at this time, it certainly does not reflect the commitment and the quality that we have exhibited for many years. the only manager that came to us( he did so because we were angry) was the one from jasmine restaurant, but he could do so much and no more. the jacuzzi was dirty and the extra bed that was to be i the rooms were massage beds...MASSAGE BEDS! Bahia Principe Fantasia Punta Cana: Great Hotel - See 2,046 traveler reviews, 3,761 candid photos, and great deals for Bahia Principe Fantasia Punta Cana at Tripadvisor. After joining a line for check in and waiting for a long while, we were told when we got to the front of the line that we were to check in at a next section. If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. Bahia Principe Luxury Akumal: Paradise in Mexico!! we complained and management was to meet us in 15 minutes (this was after 6. long after 7:30 we contacted them again and they presented us with option f refund or a room upgrade. no garden view that we paid for, the floor was hot and dirty the carpet was musty and some of us had to carry our bags as only 1 bellboy was available. and another thing i got to find out, is that even though this hotel is in jamaica it is governed by the mexican or spanish law which is total bs. we were hungry so we were eating some fruits in the line a security came over to us and rudly told us to put our masks on( yes were eating). Pueblo Principe: stores, live music, shows, bars and disco. Own or manage this property? Food was good. My husband and I were traveling with my parents ( I know that may sound weird, but we are all adults and enjoy each others company lol) Our vacation started a little late due to our flight being delayed, then cancelled, then on time, then delayed again...Not the resorts fault though, once we finally did arrive (its about 1.5 hours from the airport - there was traffic), the ladies at the front desk got us set up right away! Access to the facilities and restaurants of the Bahia Principe Luxury and Bahia Principe Grand hotels in the complex, except buffets. Conveniently located restaurants include Ultimate Jerk Centre, Sharkies Seafood Restaurant, and HighSeas Seafood Raft. Does Bahia Principe Luxury Runaway Bay have an airport shuttle? Guests may use the buffet in their own hotel. Bahia Principe Hotels See 8,759 traveller reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 153 hotels in Dominican Republic and rated 4 of 5 at Tripadvisor. We deeply regret the situation; as our staff always tries to give the best possible experience to the guests, and we give the proper follow up to all the requests and necessities during the stay of our customers. Food is underwhelming. What are some restaurants close to Bahia Principe Luxury Runaway Bay? The comments we receive from our guests are very important to maintain the quality of the service at the resort. See 13,908 traveler reviews, 15,572 candid photos, and great deals for Bahia Principe Grand Jamaica, ranked #7 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. This is the version of our website addressed to speakers of English in the United States. 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