£36. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Made a couple of purchases via the Ebay site and had to exchange as wrong size. Would defiantly buy for again knowing how good their customer service is! We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Second time I have purchased a shirt which has come with a fault. Just spent £300 at Timberland today with no problems. £44. Mens Jackets from Lyle & Scott. Highly recommended and will definitely be shopping again. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Clothing. Never again . Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. A well-deserved 5 rating stars for them! If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! £110. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. RRP £110.00 £34.40. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. $51.63 + shipping . Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! All rights reserved. Only the latest review will count in the company's TrustScore. Lyle and Scott Mcmahon Textured Trainers. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. off. So not a very good excuse given Lyle. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Never again . We'll tell you when this drops in price. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Menswear from Lyle & Scott. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Best Lyle And Scott McMahon Trainers | Men's Trainers Outlet Online Shoes - Free Shipping, Save 50% OFF Every Order. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Hi Lindsey, thanks so much for this! Good offers, smooth ordering process and quick delivery. Discover the service that only recommends clothes in your style, size and budget. Great shirt but never gone buy them again. Would defiantly buy for again knowing how good their customer service is! Students get 20% off! Does’t fit any more. All online and completely free. They have, in my opinion, gone above and beyond to put things right. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. I do admit feeling very guilty for receiving emails from you late at night, Jess. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White We will be sure to pass on the feedback to the team. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Lyle and Scott Hadrian Trainers. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. Thanks again Jess. Lyle And Scott Pullover Hoodie Green at Mainline Menswear. Wouldn't recommend you purchasing anything from Lyle and Scott. Thanks! Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . 41%. Secure Payment. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Purchased a pair of bottoms that had an issue with the stitching. Excellent product and quick and polite response from customer service. Purchased a pair of bottoms that had an issue with the stitching. Hi Diana! Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. This again shows their excellent customer service. Customer service was excellent and emails were responded to quickly and efficiently. © 2021 Trustpilot A/S. Lyle and Scott Cowie Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott. Hello Scott, we are so sorry to hear of your recent experience! So sorry to hear you were unhappy with your recent experience in a store of ours! Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. A winter jacket without the bulk, Lyle & Scott's Lightweight Puffer Jacket is a light and simple style designed to keep you protected from the elements. Wouldn't recommend you purchasing anything from Lyle and Scott. Add mens trainers from. Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry ... Lyle and Scott. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. £60.00 £43.20. Lyle and Scott Men Irvine Trainers - Leather. Lyle & Scott plus blackwatch check shirt in green. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital Publishing Made Easy: Prime Now 2-Hour Delivery on Everyday Essentials : shipping: + $4.30 shipping . Lyle & Scott Founded over 140 years ago by William Lyle and Walter Scott, Lyle & Scott originally started out as a knitwear company based in the Scottish Borders. Just spent £300 at Timberland today with no problems. Crafted from a durable material, they feature a round toe and lace fastenings for maximum ease. Thanks! The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Mens Footwear from Lyle & Scott. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! Hello Adegun, we are so sorry to hear this has happened! Hello Neil, thank you so much for the lovely feedback! Hello Scott, we are so sorry to hear of your recent experience! The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. Shop Lyle & Scott Trainers / Training Shoe at Stylight: 24 products in stock Must-Haves 2021 Variety of colours Sale: up to −54% » Shop now! Bestsellers. Although I had a DHL tracking number, it never arrived with Lyle & Scott. They have, in my opinion, gone above and beyond to put things right. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … Bad service. Three weeks later I had to refer the complaint to the credit card company to resolve. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. Ridiculously bad. You just need to send over some photos and the details of your purchase. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Save … We are glad to hear that your initial bad experience, was turned around by the work of our service team. Hello, so sorry to hear this! So not a very good excuse given Lyle. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. $72.30. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Lyle & Scott Trainers In Grey. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Thanks! Hello Paul, so sorry to hear this! Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. $96.00 . This is Why I love this brand and website! Although I had a DHL tracking number, it never arrived with Lyle & Scott. Highly recommended and will definitely be shopping again. At the end, Wast of money. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. Visit the Lyle & Scott Store. Hi Lindsey, thanks so much for this! Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. Does’t fit any more. Please do reach out to us should you need any further assistance. 67%. 5 stars all the way. Lyle and Scott. Great shirt but never gone buy them again. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital & Print Publishing Made Easy: Prime Now 2 … Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Sizes: 8, 9, 10. Three weeks later I had to refer the complaint to the credit card company to resolve. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Excellent product and quick and polite response from customer service. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! At the end, Wast of money. I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Thanks! I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Lyle & Scott Ltd. I had cause to contact Lyle and Scott due to a faulty hoodie. Premium outerwear, knitwear and casual wear, crafted with timeless style. Hello, so sorry to hear this! When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Created by William Lyle and Walter Scott, their aim was to create high quality underwear for Victorian Britain. 40%. Students get 20% off! I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. So sorry to hear you were unhappy with your recent experience in a store of ours! Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. £110. Good offers, smooth ordering process and quick delivery. The fault could clearly be seen without unpacking it. Lyle & Scott Ltd. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. Footwear. We'll tell you when this drops in price. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Jess was super helpful rectifying an issue I had with an item. £40.50. Only the latest review will count in the company's TrustScore. Hello Julian, so sorry to hear this! They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. ... 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