This section describes PayPal’s Seller Protection Policy as it applies to you, but you should also be familiar with the Impact of various Buyer Protection processes on sellers. Using your PayPal account to buy something at a seller’s physical store. For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. Examples of automatic payments that can be arranged by you either with a seller or with PayPal include those that PayPal calls a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "preauthorised transfer" or "preapproved payment.". The base exchange rate is based on rates within the wholesale currency markets on the conversion day or the prior business day; or, if required by law or regulation, set at the relevant government reference rate(s). If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. Contact us immediately if you believe your PayPal login information has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using your login information. Contact buyers who have purchased goods or services from you using PayPal, your bank or credit card issuer, other impacted third parties or law enforcement about your actions. Learn more here. Your breach of any right of a third party; An act or omission of a person you authorise to access your account; or. Sending money using PayPal’s Payouts or MassPay products such that your recipients receive a different currency from the currency you pay in. However, in order to qualify for PayPal’s buyer protection, you must make sure to follow proper procedures.. If you have a PayPal balance, you may withdraw it by converting it to Australian Dollars and: To protect us and our users from loss, we may delay a withdrawal, in certain situations, including if we need to confirm that you have authorised the withdrawal or if other payments to your PayPal account have been subject to a reversal (for example, as a result of a chargeback, bank reversal or dispute by a buyer). Use any robot, spider, other automatic device, or manual process to monitor or copy our websites without our prior written permission. we may allow you to convert it to balance in another currency. Information you provide us, such as your business history and financial details; Past disputes or dissatisfaction of your customers; Information we receive from related third parties; Whether the funds are related to an irregular or unusual transaction; and. We will disclose information to third parties about your PayPal account or the transactions you complete with it only in accordance with our Privacy Statement. This may not be possible in all circumstances. You must withdraw or transfer any PayPal balance from your PayPal account before closing it. We’ll open up the lines of communication between you and the seller so you can decide together how to resolve the problem. This includes at least equal or better: logo placement, position within any point of sale, and treatment in terms of payment flow, terms, conditions, restrictions, and fees, in each case as compared to other marks and payment methods at your points of sale. If you’ve paid with a credit card through PayPal, be sure to make a claim with PayPal first. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. The item has minor scratches and was described as “used.". I find that people who normally think that PayPal buyer protection is great have never had to use it. By continuing to use our services after any changes to this user agreement become effective, you agree to comply with those changes. You must choose whether to pursue a dispute with PayPal under our Buyer Protection Policy, or to pursue the dispute with your card issuer. ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third-party or if you have a native app integration. You receiving more than the correct amount to which you were entitled, then we will debit your PayPal account for the difference between what you actually received and what you should have received. The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. However, if your account is closed for any reason, we have the right to hold part or all of the reserve for up to 180 days. Allow your PayPal account to have a negative PayPal balance. Fees for Sending Money to Friends and Family, Protection from Unauthorized Transactions, Indemnification & Limitation Of Liability, PayPal Alternative Payment Methods Agreement, Combined Financial Services Guide and Product Disclosure Statement. Initiation of transactions considered to be cash advances or assisting in cash advances. Material breaches of this agreement or any of its incorporated policies. We will give you at least 30 days’ advance notice of any fee increase or the introduction of a new type of fee. You authorise PayPal, directly or through third parties, to make any inquiries we consider necessary to verify your identity. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment. To request information in connection with an account limitation, hold or reserve, you should visit the Resolution Centre or follow the instructions in our email notice with respect to the limitation, hold or reserve. PayPal Buyer Protection for AirBnB and other vacation rentals/hospitality services Hi all, Looking to book a villa in Thailand for a short stay next year through its website (it is also listed on AirBnB but is a fraction higher price, probably due to AirBnB service fees). If an item doesn’t arrive or is significantly not as described, we’ll help you get a full refund. To be eligible for PayPal Buyer Protection you must meet all of the following requirements: For items bought on other websites: through the Send Money tab on the PayPal website, by clicking the “Purchase” tab, or by selecting the “Checkout with PayPal” button or otherwise selecting PayPal as part of a Seller’s checkout flow. You will be considered to have received a communication from us, if it’s delivered by mail, 3 business days after we send it. If you owe any amount to us, our affiliates or eBay you agree to allow the recovery of these amounts by debiting your account promptly after we form a conclusion on reasonable grounds that payment will not be received in full for any reason. Date of delivery and the “delivered” status. You may also file a claim (Step 2 below) by calling us and speaking to an agent. You must comply with the implementation, access and use requirements contained in all documentation accompanying the PayPal services. Posting referral links on websites where they are not permitted not eligible for PayPal buyer Protection Policy request. Eligible for PayPal purchases and friends and family functionality they are not covered by the buyer stopped! A fee and a prize equity may be subject to a claim within 20 days filing... 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